Term and Conditions

We Always Strive to Make Your Experience Exceptional!

Please take a moment to review our terms and conditions to ensure a smooth and enjoyable trip with us:

1- Pricing:

• Standard Pricing: Our listed prices apply to normal days. For holidays, an additional charge will apply for private car services.
• Service Hours: Prices are valid for trips between 7:00 AM and 9:00 PM. For early or late services (from 9:05 PM to 6:45 AM), an extra charge of 5-10 USD per car will be added.
• Per Car Pricing: The quoted price is per car, not per person.

2- Payment:

• For short trips, small cars, or normal days, a 50% payment by card is required to confirm the booking. The remainder can be paid in cash after the trip.
• For holidays, long trips, large cars, or trips with a tour guide, full payment is required via credit card in advance.
• Full payment via credit card is also required for airport pickups, Ba Na Hills, and sea port pickups (e.g., Chan May Port, Tien Sa Port).

3- Required Information:

To confirm your booking, we kindly request the following details:

• Full names of all group members
• A contact phone number
• Flight details (number and arrival time) for airport pickups
• Hotel name, address, and room number
• Pickup time for departure trips
• For long trips or large groups, we may also require your date of birth and passport number.

4- Cancellation Policy:

• Free cancellation if made 2 days prior to departure.
• A 50% fee will be applied for cancellations made 24 hours before departure.
• A 100% fee will be applied for cancellations within 12 hours or at the last minute.
• For holiday trips, a 100% fee will be applied if canceled less than 2 days before departure.

If you are unable to locate your driver, please contact us via:

• Email: booking.vncarrentals@gmail.com
• Website chat
• Phone or WhatsApp: +84 88 666 0396 or +1 (816) 543 0603.
  We are here to help! However, if you choose an alternative without contacting us, this will be considered a last-minute cancellation.